Privacy Policy

Introduction

Dawa Pharmacy ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws. This policy describes our practices in compliance with these regulations.

Information We Collect

Personal Information

We may collect the following personal information:

• Name and Contact Information: First name, last name, email address, phone number
• Demographic Information: Date of birth, address
• Health Information: Prescription details, medication history, health conditions
• Insurance Information: Insurance provider, member ID, group number
• Communication Preferences: Preferred contact method, newsletter subscriptions

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, referring website
• Cookies: Small data files stored on your device to improve your experience

How We Use Your Information

We use your information for the following purposes:

Healthcare Services

• Processing prescription refills and transfers
• Providing medication therapy management
• Communicating with healthcare providers
• Ensuring medication safety and compliance

Communication

• Sending order confirmations and updates
• Providing customer support
• Sending health-related newsletters (with your consent)
• Responding to your inquiries and requests

Website Improvement

• Analyzing website usage and performance
• Improving user experience and functionality
• Detecting and preventing fraud or abuse

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Healthcare Operations

• Healthcare Providers: With your consent, we may share information with doctors, hospitals, and other healthcare providers
• Insurance Companies: To process claims and verify coverage
• Regulatory Authorities: When required by law or for compliance purposes

Service Providers

• Form Processing: We use Formspree to handle form submissions securely
• Website Hosting: Our website is hosted on secure servers
• Analytics: We may use analytics services to improve our website

Legal Requirements

• To comply with applicable laws and regulations
• To respond to legal process or government requests
• To protect our rights, property, or safety
• To investigate potential violations of our policies

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: All data transmitted to and from our website is encrypted using SSL/TLS
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: We regularly review and update our security practices
• Employee Training: Our staff receives regular privacy and security training
• Incident Response: We have procedures in place to respond to security incidents

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)

Communication Preferences

• Opt out of marketing communications
• Update your contact preferences
• Unsubscribe from newsletters

Cookies and Tracking

• Manage cookie preferences through your browser settings
• Opt out of analytics tracking

HIPAA Compliance

As a covered entity under HIPAA, we are committed to protecting your health information:

• We maintain the privacy and security of your Protected Health Information (PHI)
• We provide you with a Notice of Privacy Practices
• We obtain your authorization before using or disclosing PHI for purposes not covered by this policy
• We maintain appropriate safeguards to protect your health information
• We provide you with rights regarding your health information

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided an email address)
• Displaying a notice on our website

Your continued use of our website after any changes indicates your acceptance of the updated policy.